Interactive Voice Response (IVR) and Message/Music on Hold (MoH)

With Comscentre IVR and MOH solutions, you can ensure that your customers get the best experience and perception of your business from their first interaction with you when they call.

Comscentre IVR and MoH Solutions

Comscentre only use state of the art modern studio facilities, professional voice talent and a strict editing process to ensure the most professional IVR and MoH solution is produced which caters specifically to your business needs.

The IVR technology utilized by Comscentre automates the initial interaction over the phone with your customers, enabling them to use their phone’s keypad to direct their call to the correct department.

This increases productivity within your business, while enhancing the customer experience, ensuring they are directed to the correct department straight away and not subjected to multiple contact points.

MOH solutions can save your business from potentially losing valuable customers by giving them a mixture of music and information to listen to while they wait.

There is a large variety of options for you to choose from when establishing your MOH solution, enabling you to customize your service offering to best suit your business requirements.

Comscentre IVR and MoH solutions include:

• Professional voice recording, editing and mixing
• A large range of professional voice talent to choose from
• Creative script writing
• A large variety of music to choose from
• All necessary licensing fees
• A fast turnaround on all IVR/MoH requests.